Ever wonder how other businesses do it? What drives their success? What’s their secret sauce? Financials aside, what makes them outstanding? Since the chances of you being a top secret super agent are slim, you may want to start with a little Communication 101.
Speak with people. In those precious few minutes we find for ourselves (like oh say, in the car en route to the hotel from the airport) we may not feel up for a chat. However, taking the time to start a conversation with new people is the best way to connect with others and discover a fresh perspective. Yes. Offline. I learned some secrets (some of which we have in common) during my chat with Erris, a driver with Blue Luxury. What makes their livery service the best?
They cornered a luxury market on the island: As the name suggests, they provide that sense of luxury which undoubtedly impresses and attracts repeat clients, and their drivers treat their clients like royalty. Example A: I got to cruise in this slick Tesla Model X. Not too shabby.
Higher standard of customer AND employee satisfaction: Teslas aside, what better way to boost customer service than to ensure employee satisfaction? We all know that happy employees equal well served clients. Erris said his manager provides a sense of ownership, which is incredibly empowering and motivating. From listening to employee suggestions for improvement to quarterly incentives – employees feel acknowledged and appreciated. That goes one heck of a long way.
Employee satisfaction also begins with a perfectly hand picked team. I see it proven daily with my own. Erris speaks so highly of his coworkers, I bet they are part of why he loves going to work. They share the same goals, humor and values which create an unstoppable team.
So I ask you, what do you implement within your business that makes you stand out? If you’re ever looking for ideas, simply speak to employees of other companies. You never know what you may learn to elevate the success of your business!
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