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One at a time, over and over

It’s 2018, a special night out. The restaurant shouldn’t have been as disappointing as it was. The room was beautiful, the staff was trying hard, the menu was ambitious–and yet it fell flat. I realized that the problem is one that many of us face:...

When can we talk about our systems?

Your team is down by a few points and the game is almost over. What play should you call? [When can we talk about the system of drafting and training that got your team to this situation in the first place?] Your back hurts and you think you need surgery to help with...

What does “shortly” mean?

When a client or customer asks when a project is going to be done, an answer offered might be, “soon” or “shortly.” Frustration ensues. It ensues because “shortly,” means: “I’m not sure” and “I don’t...

Dancing with belief

All of us believe things that might be inconsistent, not based on how the real world actually works or not shared by others. That’s what makes us human. There are some questions we can ask ourselves about our beliefs that might help us create the change we seek: Is it...