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Accessorials cost extra

{not a typo} In the trucking industry, they usually don’t include the extra charges, unforeseen or not. “Accessorials” not included. Which often leads to surprise down the road for those that don’t expect them. Tonu is another useful lesson....

Mass personalization is a trap

Dear seth , Of course I could have sent you a personal letter. A direct 1:1 connection between you and me, thanking you for what you did, or letting you know about my new project, or asking for your attention. Instead, I’m going to hire someone to hand write the...